Refund Policy

At episodes.world, we strive to provide you with the best shopping experience possible. In the event that you are not fully satisfied with your purchase, we have outlined our refund policy to ensure fair and transparent transactions.

Eligibility for Refund:

• To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as when you received it.
  Certain products, such as personalized or custom-made items, may not be eligible for a refund unless they are defective or damaged.

Returns Process:

• If you wish to initiate a return and request a refund, please contact our customer support team within [number of days] days from the date of delivery.
• Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
• It is the responsibility of the customer to ensure that the returned item is adequately packaged to prevent any damage in transit.

Refund Options:

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued using the original payment method, unless otherwise specified.
• Please allow [number of days] for the refund to be processed and reflected in your account statement. Processing times may vary depending on your bank or payment provider.

Shipping Costs:

• Shipping costs incurred for the original purchase are non-refundable, unless the return is due to a defective or damaged product.
• If you are eligible for a refund, the refund amount will exclude any shipping charges.

Non-Refundable Items:

• Certain items may be non-refundable, such as gift cards or downloadable digital products. Please check the product description or contact our customer support team for more information.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within [number of days] days of receiving the product.
• We may request supporting evidence, such as clear photographs or a description of the issue, before approving a refund or replacement.

Exchange Policy:

• We do not offer direct exchanges on returned items. To obtain a different color, size, or style, you will need to initiate a return and follow the refund process. Then, you can place a new order for the desired item.

Changes to the Refund Policy:

• We reserve the right to modify or update our refund policy at any time. Any changes will be reflected on this page.

If you have any questions or concerns regarding our refund policy, please contact our customer support team using the provided email address or postal address.
Email: [email protected] Address: Registered office – Plot-i/12, Avenue-2, Block-D, Section-12, Pallabi, Mirpur, Dhaka-1216